Privacy Policy

TRL / ACTIVE Privacy Policy

TRL / ACTIVE ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use the TRL / ACTIVE mobile application and related services (the "App").

Information We Collect

• Account information — email address and name used for authentication
• Fitness data — workout preferences, exercise history, and plan progress used to provide personalized coaching
• Nutrition data — dietary preferences and meal plan selections you choose to provide
• Health data — HealthKit data you explicitly authorize (e.g., heart rate, active calories) to enhance coaching accuracy
• Usage data — app interaction data to improve functionality and user experience
• Device information — device type and OS version for compatibility and troubleshooting

Information We Do NOT Collect

• Audio recordings or raw voice data — voice interactions are processed in real time and are not stored
• Medical or health records beyond what you explicitly share via HealthKit
• Precise location data
• Contact lists or address books
• Payment card numbers — all payments are processed by Apple through the App Store

How We Use Your Information

We use your information solely to:

• Provide and personalize AI-powered fitness coaching and nutrition guidance
• Generate and manage workout plans tailored to your goals
• Track your workout history and progress
• Manage your account and subscription
• Improve app functionality and user experience
• Provide customer support

Voice Interactions

Voice interactions with the AI coach (TRL/Active) are processed in real time and are not stored as raw audio or full transcripts. Only derived summaries and preferences are retained to improve your coaching experience.

Data Sharing

We do not sell, rent, or share your personal data with third parties for advertising or marketing purposes. We may share data with service providers (e.g., cloud hosting, AI processing) solely to operate the App, subject to contractual data protection obligations.

Data Retention & Deletion

We retain your data only as long as necessary to provide the service. You may delete your account and all associated data at any time from the Settings page within the App. Upon account deletion, your data is permanently removed from our systems.

Data Security

We use industry-standard security measures including encryption in transit (TLS) and at rest to protect your data. However, no method of electronic storage or transmission is 100% secure.

Children's Privacy

The App is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy, contact us at: info@trlactive.com